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What you need to know about car insurance fraud?

01/08/2024


From AI-generated imagery to staged accidents, false car insurance claims are on the rise with many using misleading or false information to defraud insurers. With car insurance fraud estimated to cost UK insurers over £1 billion per year, insurance companies are increasing efforts to make sure that all claims are legitimate and legal. However despite their best efforts, sometimes innocent policyholders can be caught up in fraudulent claims and left out of pocket. That’s why it is important to know the warning signs of insurance fraud and some examples of car insurance fraud cases so you can protect yourself.

What is car insurance fraud?

Acts of insurance fraud can range from simply omitting some minor details regarding a claim, to fully orchestrating an insurable incident such as a traffic accident. Insurance fraud can also include outright lying or fabricating the details of a genuine traffic accident in order to receive a greater payout amount. In short, if someone carries out an act to obtain improper or undue payment from an insurer, they are committing insurance fraud.

What to know

Insurers take fraud very seriously

Car insurance fraud is a major threat to both motorists and insurance providers alike. Fraudulent motor insurance claims cost UK insurers £510 million per year according to the ABI. Insurers pass these costs on to policyholders by raising their premiums, making insurance more expensive for honest motorists.

Insurance fraud is a crime

Possible penalties for fraudulent motor claims including fines, imprisonment and disqualification from driving.

Honesty is the best policy

If you need to make a claim then honesty really is the best policy. This will reduce the risk of being accused of making a fraudulent claim. Keep your insurer updated around any changes to your situation and don’t exaggerate damages or injuries – making a fraudulent claim isn’t worth the risk.

What are the common types of car insurance fraud?

Car insurance fraud is estimated to cost the UK Insurance industry over £1 billion a year. These acts of fraud are typically unplanned and not deliberate, however organised crime is also a large factor in some fraudulent insurance claims.

    • Stolen cars – there are many elaborate ways in which fraudsters can seek to defraud insurance companies through alleged stolen car cases. This includes selling off vehicles to black market repair shops and then claiming on the car as stolen. While insurers will request police reports for stolen vehicles for verification – it can still be hard for the insurer to confirm fraud.
    • Crash for cash – this is perhaps the most malicious form of car insurance fraud as it involves the deliberate entanglement of innocent drivers in fraudulent insurance claims. Fraudsters will often stage accidents involving innocent road users and then demand compensation. Fraudsters can demand that you either pay cash for the staged damages or file a claim with your insurer for a payout. If you believe you have been the victim of a crash for cash scheme, call the police immediately.
    • Ghost brokers – ghost brokering is the act of selling illegitimate or fake insurance policies to customers for the purpose of making a profit. This is typically done by purchasing a legitimate policy from a credible insurer and then amending the policy to be sold to unsuspecting third parties.
    • Imaginary passengers – some fraudsters may claim for injuries to passengers who weren’t there at the accident. It is important to take details of all parties involved in an accident to disprove false injury.
    • Staged accidents – fraudsters can stage accidents to entrap innocent motorists and manufacture an insurable event. This can involve breaking suddenly or even reversing into tailing traffic in order to cause insurable damage.
The unfortunate reality of these scams is that innocent road users can find themselves involved in claims they should not be liable for, potential penalty points, seizure of your vehicle and being forced to cover the excess costs if the fabricated claim is successful against you.

Car insurance fraud punishment

Car insurance fraud is a crime and is taken very seriously by law enforcement and insurers alike. Car insurance fraud costs the UK economy an estimated £1 billion per year according to the Association of British Insurers (ABI). This results in higher motor premiums for all UK motorists as insurers scramble to recover the costs of fraudulent payouts. The punishments for car insurance fraud are in place to deter further offences and reduce the cost of unjust payouts to UK motorists. The punishments for being involved or responsible for insurance fraud include:

Who is at risk?

Women driving alone or with kids are often targeted by fraudsters for crash for cash scams. The elderly and other vulnerable persons are also considered to be at risk as fraudsters seek to exploit lack of familiarity with online policy purchases – leaving them at a higher risk to ghost broker and fake insurance policy scams. In reality however, anyone can fall victim car insurance fraud – which is why it’s important to know what signs to look out for and how to protect yourself.

How to protect yourself from car insurance fraud

You can protect yourself from potential insurance fraudsters by taking out policies with reputable providers. If a quote seems too good to be true, it probably is. You should also collect as much evidence as possible if involved in a traffic accident and take your own photos – this can help you defend yourself against shallow and deepfake fraud.

Check the insurance provider is legitimate

Check site reviews and verify if the company is listed by the Financial Conduct Authority (FCA)

How to avoid committing insurance fraud

Being honest at all times with your insurer is the best way of avoiding any accusations of fraud while making a claim. It is not just third parties that can put you at risk of being entangled in a fraudulent claim – inaccurate or omitted information can leave you open to accusations of fraud. To be on the safe side, be sure to inform your insurer of any changes to:

    • Address
    • Driving convictions or penalty points
    • Damages – even if minor or settled in person
    • New risk factors
    • Give an accurate account of any accident details
    • Provide all information requested by the insurer
    • Be truthful
It is recommended that you contact your insurer directly to discuss your case and the required information to avoid accidental car insurance fraud.  

Shallowfake technology

In recent years there has been an increase in the number of shallowfakes involved in fraudulent car insurance claims. Unlike deepfakes which are fake images created with AI – shallowfake images are real photos manipulated with conventional editing software. Fraudsters can use these images to produce convincing images of damage to vehicles in order to make a claim. This is why it is important to take your own photos of an accident involving the vehicles of all parties involved. This can give you a defence in case you are involved in a fraudulent case with a third party.

How does crash for cash fraud happen?

A ‘crash for cash’ incident is typically orchestrated by fraudsters in a way which makes an innocent third party seem liable for damages to the fraudster’s vehicle or person. These incidents can happen very quickly, and are designed to catch innocent motorists off guard – making them vulnerable to exploitation. Typical tactics used by car insurance fraudsters involve.

  • Breaking suddenly to cause a collision
  • Walking in front of oncoming traffic
  • Staging an incident
  • Setting up a situation that leads to a genuine collision
  • Fake witness testimony
  • Intimidation tactics
Crash for cash fraudsters are typically out to get a cash settlement without getting authorities and insurers involved. Whilst some fraudsters may seek to use a fraudulent accident to claim from your insurance, it is more likely they will resort to pressure tactics to get you to settle on the spot. It is important to remain calm and not give in to pressure tactics – DON’T admit fault – this is what the fraudsters will want you to do to validate their claim against you.  

How to protect yourself against car insurance fraud

Being caught up in a fraudulent insurance claim can have some serious consequences. You may be found liable for an accident that wasn’t your fault or you weren’t even involved in. This can lead to you loosing your no claims bonus, higher premiums and possible difficulty finding future insurers. You may also find yourself the victim of a ghost broker that sells you a fake insurance policy – meaning you will essentially be uninsured. This means if you are stopped by police, you’ll be considered to be driving without insurance. Here are some thing you can do to protect yourself from the many forms of car insurance fraud currently being used in the UK.  

How to report someone for car insurance fraud

If you suspect that someone is committing insurance fraud or you believe you may be the target of fraud – you can report this to the Insurance Fraud Bureau (IFB) via their cheatline. If you wish to report anonymously then you can contact cheatline on 0800 422 0421 – calls can remain anonymous. You should also inform the DVLA of any fraudulent claims as they play a crucial role in fighting back against fraud insurance.

FAQs

What are the red flags of car insurance fraud

Some of the signs you may be dealing with a third party that is committing insurance fraud includes:

  • A considerable claims history
  • A claimant that seems unfazed by a large claim amount
  • Delayed reporting of claim
  • Handwritten receipts or unrealistic repair costs
  • The traffic accident you’re involved in appears set up
  • Inconsistent or contradictory accounts of the incident
  • Intimidation tactics or pushing for a cash settlement

These red flags are indicators of a potentially fraudulent claim, however it is not a guarantee.

A false car insurance claim has been made against me

If a fraudulent or ghost claim has been made against you or you suspect fraud, you need to contact your insurer immediately – DO NOT delay. You should also collect as much evidence as possible to prove that you were not involved in the claim in question such as – witnesses, proof of absence and location details if possible. Ask your insurer for the details given by the other party so you can challenge them.


At Quotezone, helping people find better deals is important to us. We can help you find the best deals on your car insurance with our panel of dedicated UK specialists. Whether you’re looking for third partythird party fire and theft, or comprehensive cover, Quotezone has you covered. We helps around 3 million users every year, with over 400 insurance brands across 60 different car insurance products as well as cover for bicycles, motorbikes and home insurance. Recommended by 97% of reviewers on Reviews.co.uk.


This article is intended as generic information only and is not intended to apply to anybody’s specific circumstances, demands or needs. The views expressed are not intended to provide any financial service or to give any recommendation or advice. Products and services are only mentioned for illustrative rather than promotional purposes.

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