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Liverpool Victoria Home Insurance Reviews

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St Helens, United Kingdom

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Bathgate, United Kingdom

4.76/5 from 3543 customer reviews

Liverpool Victoria Home Insurance Reviews


Liverpool Victoria is one of the UK’s leading financial services companies and offers a broad range of products and services including; savings, investments, life insurance, home and motor insurance, asset management, banking and financial advice. Since Liverpool Victoria is a mutual society their members own them. Since they have no shareholders taking a share of the profits, they indicate that Liverpool Victoria is 100% committed to getting the best returns for their customers.

What does Liverpool Victoria Home Insurance cover?

Liverpool and Victoria Home Insurance offer a range of benefits to their policyholders. These benefits include unlimited coverage and flexible contents along with accidental damage cover.

  • Unlimited cover to rebuild your home
  • Flexible contents coverage
  • Accidental damage coverage
  • Lock replacement
  • Only one excess payment
  • Home emergency cover

LV also offer business equipment coverage for up to £5k on essentials, £15k on Home, or up to your contents limit on Home Plus for remote work. 

What do people say about Liverpool Victoria Home Insurance?

LV has received very positive reviews from many online with reviews on sites such as Trustpilot, SmartMoney People, Defaqto and Feefo all receiving high ratings for Liverpool Victoria.

Here are some of the typical Trustpilot reviews we found for LV Home Insurance on Trustpilot with an average rating of 4 out of 5 stars:


Have now taken out house insurance with LV found them to be the cheapest, got the same cover as I had with direct line but £150 cheaper so would well recommend them👍

The service, for single issue annual House insurance, was prompt and easy to navigate. One suggestion for improvement is that, when double/duplicate payments are accidentally made (which happened to me, as the first time I attempted to pay, this was refused, so I tried again and, subsequently, two identical payments for the same policy/product were taken) that an automatic trigger informs customers with a timespan for repayment and an apology. This would give peace of mind and save the customer’s/staff’s time on the phone. The member of staff I spoke with – Michelle – was very helpful, locating the double payment and informing me of the subsequent action taken. It took one week to refund me, which seems rather long.

Website’s easy to navigate. Been with a different insurer since I started driving 7 years ago, but they wanted increase my premium by over £100 this year. LV offered the same cover for significantly less.


What were the main benefits of Liverpool Victoria cover?

Liverpool Victoria offers a 10% Multi-Cover discount for combining car and home insurance policies along with 24-hour UK emergency help. You will also be given a 12-month guarantee on all repair services. Liverpool Victoria offer their policyholders three levels of home insurance coverage

  • Essentials
  • Home
  • Home Plus 

LV have received much praise for their home and home plus coverage with a prestigious Defaqto 5-star rating.

What is not covered by Liverpool Victoria Home Insurance?

You will not be covered by the following on your Liverpool Victoria Home Insurance policy.

  • Gradual wear and tear
  • Fence damage
  • Breakdown of household appliance
  • Mobile phone damage
  • roof leaks

Surprising to many, you can also claim damaged furniture through an LV Home insurance policy. LV home insurance also covers matching items, but contributes 50% towards replacing undamaged items in the same set or suite if damaged items are unavailable for repair or replacement.

Getting cheap home insurance 

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